Shipping policy

tandard Delivery

If you are not home and your order is small enough to fit in your post box, it will be posted through your letterbox.
If your order has been dispatched and the estimated delivery date has passed, we recommend that you ask your local postal delivery office if they've already tried to deliver it, or ask your neighbours if the package has been left with them. Please also check that the delivery address you gave us is correct. Click the "Order Details" button next to the order you're checking to view the delivery address.
If the package was too large to be delivered through your post box, it will be taken to your local delivery office and a card will be left. We suggest you contact your local delivery office to confirm that your package is available for collection. In the UK, you can call 0845 6050767 for details of your nearest delivery office. If you have not received a card, we ask that you allow 12 days after the estimated delivery date to receive your item, to allow for any delays.

If your order hasn't arrived by the estimated delivery date and a further 12 days have elapsed, contact us and we will do our best to locate it.

Royal Mail Recorded Signed For

Royal Mail recorded signed for items are usually delivered within 1-2 working days. However, this is not a guaranteed service and can take longer.
Please note that recorded delivery items will require a signature upon delivery. If no one is available to sign for a parcel, it will be returned to your local sorting office for you to collect at your earliest convenience.
Please Note : Royal Mail do not class an item as lost until 15 working days from posting have passed.

Next Day Delivery

When you need your parcel in a hurry, we will send your order via the Royal Mail 24 hour service to ensure everything reaches you guaranteed next day. Our Next Day service is only available on items which we currently hold in stock and on selected items for our Personalised Cards and Gifts range.
Please note for some of our Personalised Cards & Gifts we need a little extra time to create some of these special personalised products. However, if you have chosen something which requires a couple of extra days, we will endeavour to let you know and aim to get the product to you within 3 to 5 days.