Shipping and Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at urbansheuk@gmail.com and with  Please note that returns will need to be sent to the following address: 43 William Street, EDINBURGH, EH3 7LW

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at urbansheuk@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Earrings Returns and Exchange
Please note we do not accept returns in store or online of pierced earrings for reasons of hygiene. However, earrings may be returned within 14 days if they are unworn and in their original condition.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at urbansheuk@gmail.com.